Privacy Policy

on 22 November 2013

Your privacy is hugely important to us. Here at Claire Haigh Associates we want to provide you with a great service – and we want you to be confident that the information you give us when using our website is safe and secure. In this Privacy Policy we'll explain how we use it to process your enquiries and provide our service to you.

We'll also tell you how and why we collect your Personal Information, your rights and choices when it comes to these details, as well as the steps we take to keep it secure and confidential.


Privacy Policy

Personal information we collect, what we use it for and how to opt out

  1. When you submit a Contact Us form on our website to enquire about our architect services, this information is directly sent to our Outlook email (This email address is being protected from spambots. You need JavaScript enabled to view it.). We will use the email given to contact you to answer your query. If you do not wish us to contact you please do not tick this box.
  2. When you visit our Site we use Google Analytics 4 to collect information about your online browsing behaviour and devices you have used to access our Site.
    • Google Signals data collection is disabled so your information IS NOT associated with information collected by Google from other sites and apps you use.
    • Granular location and device data collection is enabled, which means Analytics collects metadata about the city-level location and granular device details of our site and app visitors so that it can provide location and device-based capabilities. Region and country-level metadata is collected by default for all of our traffic in order to support regional privacy policies and region-based Analytics settings.
    • We DO NOT use aggressive data collection techniques with Google Analytics e.g. collecting cross-device data, remarketing and ads personalisation.
    • We use the limited data collected to continually review and improve the service we provide so that you have an excellent online experience with Claire Haigh Associates.


By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser).

Cookies are small encrypted text files that are stored on your computer or other device when visiting this Website. Our Website requires the use of some cookies to remember your preferences. We also use Google Analytics which uses cookies to distinguish users. Please note however that your IP address is anonymised before it is stored by Google Analytics so it does not uniquely identify you personally.

It is possible to turn off your cookies through your website browser settings however this will affect the functionality and experience of our site. Please visit the help section of your website browser to learn how to turn your cookie settings off.

Subject Access Requests

If you require a copy of all the Personal Information we store about you, we’ll deal with this manually. Please contact the Data Protection Officer. We will reply to you with this information within 1 month.

Right to be forgotten

If you wish us to delete the data we hold about you, we will do this manually. Please contact the Data Protection Officer.

How we store your personal information

The Personal Information you submit on the forms on our website will be stored in Outlook. No Personal Information is stored on this website's database or web server.

How long do we keep your personal information

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. If, having provided your Peronsal Information via a form on our Website, you do not use our Website for a reasonable time we may contact you to ensure you're still happy to receive communications from us. Even if we delete your Personal Information it may persist on back-up or archival media for legal, tax or regulatory purposes.

Data Controller

The data controller of this website is:

Claire Haigh Associates Ltd, a UK Private limited Company with company number: 05722151

Whose registered and operating office is:

9 Kenton Road
East Sussex

Data Protection Officer

The Data Protection Officer can be contacted at Claire Haigh Associates Ltd.

Telephone: 01273 298217

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Data Breaches

We will report any unlawful data breach of our email system or the databases of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.


Claire Haigh Associates maintains the highest levels of security. We take the privacy and security of your Personal Information very seriously.

  • Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
  • You can tell whether a page is secure as 'https' will replace the 'http' at the front of the in your browser address window. A small locked padlock will also appear to the left of the address.
  • We do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our Webite you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

Website server security

This website is hosted by Rochen Hosting within a UK data centre located in London.

Some of the more notable security features are as follows:

  • Data center has data center Secure Mantrap Entry

The server is protected by:

  • Rochen Shield WAF
  • Virus and Malware Scanning
  • Enforced Password Strength
  • Brute Force Protection
  • VMware Virtualization Segregation

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

Your password

We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.

  • Avoid using the same password for each of your online accounts so that they can’t all be fraudulently accessed at once. Multiple passwords keep you safer.
  • Use a mix of numbers and characters, and something that's very personal to you.
  • Most sites set a minimum number of characters to use, but avoid using obvious phrases like “password”, or your name, or phone number.
  • Try to mix upper and lower case letters and numbers in your password.

Using WiFi in public places

Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you're doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public WiFi.


Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud. We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from Claire Haigh Associates requesting this kind of information, please don't respond, but do let us know about it.